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Customer Success Manager Jobs in Manchester

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Customer Success Manager

Recruitment Agency to work with?

Arius Recruit is the go-to recruitment agency when looking for mid to senior level client focussed roles. We successfully recruit for emerging and growing companies globally, with a particular focus on UK & Europe.

Customer Success jobs

Tech and software industries are developing, leading to an increased need for nurturing client relationships. Partner with Arius Recruit, leading tech and software recruiters, to unlock access to exciting job opportunities. We have a range of positions including Customer Success Manager jobs London, and with our expertise we are able elevate your Customer Success Manager CV.

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Review of hiring a Customer Success Manager

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​What does a Customer Success Manager do?

A Customer Success Manager is typically responsible for these key things:
Onboarding new clients, providing ongoing support & training, monitoring client satisfaction & engagement, managing client renewals & upselling opportunities and being the internal ‘voice of the customer’.

There are typically three main levels of client management & engagement, often split based on the size of the customer. Low value spending accounts (SMB), Mid-level spending accounts (Mid-Level), and large spending accounts (Enterprise).

SMB

Responsibilities:

  • Oversee a portfolio of lower-value customers, typically between 100-400

  • Focus on client ownership, retention and upselling

  • Help small-medium customers maximise the value of the product

Mid-Level

Responsibilities:

  • Manage a portfolio of clients, usually up to 100

  • Ensure customer ownership, retention and drive up-selling opportunities

  • Identify accounts at risk of churn

Enterprise

Responsibilities:

  • Onboard and oversee high-value accounts, typically ranging from one – 20 clients

  • Maintain client ownership, focus on retention and drive upselling efforts

  • Manage relationships with multiple stakeholders​​

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What is the difference between Customer Success Management and Client Success Management?

Depending on industry, there isn't much difference.They both sound similar and their goal is the same, to ensure clients are getting the most out of a product or service.

The terminology used may differ depending on the industry. However, the main objective remains consistent: building strong client relationships and enhancing client success.​

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Salary for Customer Success Manager

The variables and key drivers of basic salary is linked to company size, revenue value and the complexity of the clients’ managed. In the UK, salaries for CSM’s vary widely between £38,000 and £95,000. For a Customer Success Manager salary London, it is notably higher than other locations in the UK.

Bonuses will differ, ranging from no bonus paid to bonuses equivalent to around 50% of the basic salary. Where a bonus is offered, it is typically linked to whether the role focuses on upselling or retention.

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Most popular locations for Client Success Manager jobs in the UK & Ireland

1. London

2. Manchester

3. Reading

4. Dublin

 

Customer Success Manager Remote

As tech and software industries continue to expand, there is a rising demand for professionals who excel in client relationship management, even in remote settings. By registering with Arius, you will gain access to a wealth of job opportunities and insights into competitive salary ranges for remote positions.

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Looking to hire a Customer Success Manager?

The tech and software industry is growing fast and so is the demand for skilled Customer Success Managers. Arius Recruit, a leader in customer success recruitment, will help unlock your growth potential.

  • Network and Expertise: We have a pool of pre-vetted candidates and a growing database of over 25,000 sales and customer success professionals. We understand the competitive landscape for Customer Success talent and can find qualified individuals aligned with your company's needs

  • Targeted Sourcing: We can target our search based on specific requirements like industry experience and desired Customer Success Manager skills (communication, proactiveness etc)

  • Streamlined Hiring Process: We manage the entire recruitment process, from offering job descriptions, initial candidate screening, interview scheduling and offer negotiation

  • Compensation Benchmarking: We offer insights into current CSM salary ranges, ensuring you offer competitive compensation packages to attract top talent

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​Interested in Sales or Customer Success jobs in Manchester?

Manchester offers a dynamic and exciting environment for those looking to build a sales career in software and tech. With its rich tech heritage, collaborative spirit, and focus on the future, Manchester is definitely a city to watch.

Manchester: Thriving Sales Scene

Manchester is quickly becoming a magnet for ambitious sales professionals. The city's thriving economy creates a constant need for skilled salespeople across various industries. This translates to a diverse range of roles, from established companies to exciting startups. Whether you excel in B2B sales, enjoy building long-term client relationships, or crave the fast-paced environment of a startup, Manchester has something for you.

Manchester's booming tech scene offers a wealth of opportunities for those looking for a sales career. Here's why working in sales within Manchester's tech sector might be a great fit:

  • High Demand: The rapid growth of tech companies creates a constant need for skilled salespeople to promote innovative solutions.

  • Diverse Sales Roles: From Software as a Service (SaaS) to cutting-edge tech solutions, you'll find a variety of sales roles catering to your interests and skillset.

  • Competitive Salaries: Manchester's tech sector offers competitive salaries, often with attractive commission structures that reward top performers.

  • Career Growth: With a thriving tech scene, there's ample opportunity to advance your career in sales, potentially moving into leadership roles or specializing in specific tech areas.

  • Vibrant Tech Community: Being part of Manchester's tech scene means being surrounded by innovation and passionate individuals, fostering a dynamic and exciting work environment.

How can Arius Recruit help hire sales talent?

We are specialist sales recruiters, we help companies hire top-tier salespeople, particularly relevant for those in the competitive tech sales market. Here's how we can potentially assist businesses:

  • Deep Understanding of Sales Talent: Our team's expertise in the sales industry helps understand the specific skills, experience, and personality traits needed for success in different sales roles.

  • Targeted Candidate Sourcing: We have a network built specifically for sales professionals, allowing us to find high-calibre candidates who are a good fit your company's needs. This can save companies time and resources compared to traditional recruiting methods.

  • Focus on Passive Candidates: Targeting not just actively job-seeking candidates, but also those who are passively open to new opportunities. This can help find top performers who might not be actively looking to leave their current role.

  • Full Recruitment Process Management: We handle the entire recruitment process, from initial video screening to interview scheduling and offer negotiation. This frees up valuable time for company hiring managers to focus on their core business.

  • Specialisation in Tech Sales: If your company focuses on tech sales, our experience in this particular niche can be especially valuable. We understand the unique skills and experience needed for success in this competitive field.

Latest jobs in Customer Success

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