Customer Success Manager

Location London
Discipline: AI
Job functions Customer Success
Salary: Up to £70,000 + Bonus
Job ref: 2537
Customer Success Manager (Start-up) - London - SaaS - AI Driven Solution

Dynamic and rapidly growing SaaS company focused on building Artificial General Intelligence that transform how businesses operate. With a commitment to innovation and a world-class team, we are on a mission to eliminate menial tasks and empower people to work more creatively.
About the company:
  • A leader in AI and automation, committed to reshaping the workforce.
  • Values a culture of extreme velocity, ownership, and innovation.
  • Focused on building collaborative relationships between humans and AI.
About the Role:
  • Drive customer success outcomes and deliver value through AI products and services.
  • Ensure a seamless onboarding experience for new customers.
  • Collaborate closely with customers to understand their strategies and provide strategic guidance.
  • Partner with senior leadership to enhance customer health and retention.
  • Serve as a vital link between customers and the product team, influencing product development.
About You:
  • Exceptional communication and relationship-building skills.
  • High empathy and a genuine passion for customer satisfaction.
  • Proactive attitude with strong analytical and creative problem-solving abilities.
  • Resourceful and adaptable in fast-paced environments.
  • Structured and organised, with a keen attention to detail.
  • Experience in a Sales Enablement SaaS company, that has a fast-growth setting.
Package:
  • Competitive salary up to £70,000, plus bonus.
  • Five-day work week in London.
  • Equity options as part of your package.
If you're ready to take your career to new heights and be part of a groundbreaking team, we want to hear from you!