Customer Success Executive | Award Winning SaaS | Hybrid
Company snapshot:
- VC backed, fast-paced start-up SaaS software company
- Award winning revolutionary AI platform with 70% market share in the education space
- Unprecedented demand and growth globally.
The role:
As a Customer Success Executive, you will be responsible for...
- Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
- Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth
- Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
- Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption
About you:
- Minimum 1+ years previous experience in a Customer Success / Account Management role
- Experience in the SaaS / software / tech or education space
- An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
- Customer-centric and solution focused, with the ability to build long-standing relationships
The package:
- Basic salary to £40,000 + £5k OTE
- Amazing culture, fun team and progression opportunities
- London Hybrid