Customer Success Executive | Award Winning SaaS | Hybrid
Company snapshot:
VC backed, fast-paced start-up SaaS software company
Award winning revolutionary AI platform with 70% market share in the education space
Unprecedented demand and growth globally.
The role:
As a Customer Success Executive, you will be responsible for...
Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth
Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption
About you:
Minimum 1+ years previous experience in a Customer Success / Account Management role
Experience in the SaaS / software / tech or education space
An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
Customer-centric and solution focused, with the ability to build long-standing relationships
The package:
Basic salary to £40,000 + £5k OTE
Amazing culture, fun team and progression opportunities
London Hybrid