Company Snapshot
- Fast growing energy specialists committed to providing data and analytics to the energy industry.
- A leader in energy transition and solutions.
- Inspiring businesses to embrace renewable technologies to strive towards a net zero future.
As the Customer Success Manager you will…
- Guide users through the onboarding process and provide training to subscribers to ensure they’re set up for success
- Develop, manage and maintain strong working relationships with all subscribers, proactively understanding their needs.
- Maximise value by enhancing subscription opportunities, through monitoring usage and engagement
- Develop strategies to increase user retention whilst identifying opportunities for upselling additional services and products
- Report on retention, usage and satisfaction metrics whilst using CRM to manage user interaction
- Minimum 1 year experience in a customer success or account management role
- Customer centric with a track record of providing excellent customer service
- Excellent communication and interpersonal skills
- Analytical mindset with the ability to draw insights from data
- Passionate about energy and sustainability
- Experience using CRM software and proficient in Microsoft Office Suite
- Circa Up to £45,000
- Hybrid working
- Amazing career progression and personal development opportunities
- Fantastic company benefits .